The on-demand concept has revamped the way the industry functions. Companies use their presence digitally to provide secure services and high-end apps to their customers. Being a trustworthy technology partner, we have enabled a plethora of businesses to leverage the power of a taxi booking app that blends all possible taxi app features.
If you, too, plan to create an app such as Uber, then make sure you have all the following features embedded in your application. Remember, if you integrate the package well, then customers are going to love what you offer, and you can pivot your growth based on such offerings to capture large industry shares.
Check out the below-mentioned must-have features for developing an uber-like app.
1. Maps & Location Services
2. In-application Payments
3. Built-in Fare Collection
4. Payment and Profile Authorisation
5. Contact Channel
6. Fare Calculator
7. Intelligent analytics system
8. Enabling co-passengers with real-time ride-sharing
9. Multiple drop-off points
11. Ride Booking History
12. Keeping 'Favourite' Destination
Users must get the cab drivers to fetch their exact location to host a taxi. When your smartphone goes down, the power of GPS monitoring and Google maps can be used to assess precisely where you are on the globe. Without this critical taxi app feature, a cab driver may need many directions with the passenger by phone. And the passengers' frustration will lead to a bad experience and bad ratings. Google maps can help drivers navigate all roads and lanes without outside support to reach the passenger spot. Smooth-running plans and location features will act as a backbone for your mobile app.
In app payment is one of the key features of uber apps. Money does not have to be in physical form these days because Uber has an in-app payment system that makes the process of payment very smooth and realistic. When you need an Uber-like service, you must use a fully compliant payment gateway. Integrated payment systems help passengers automate the payment process. While technology integration leads to further sophistication, it still leads to a better customer experience, which is an essential part of the company.
Drivers must make the payment without the need for physical cash deposition. The best way to enable this is to ask the drivers to sign up for a contract and then pick a billing period. There is no need for manual documentation as your app should integrate a payment mechanism that lets the driver pay to you from their collection helps while eliminating the needless human contact between administration and drivers for collection of fees.
The app needs to allow profiles to be created by users. The authorization enables making legit online payments for every ride taken as any electronic payments without the authorization would invariably fail. You may also add driver information such as their license number, registration number of the car, contact details, etc. It also helps to store passengers' information and to use them to predict their destination, where they have always been.
By creating a contact channel with them, you can notify customers about various deals and offers that your taxi booking app roles out. You will be able to send a push notification or pick in-app updates to your customers to help them stay updated. And it can also be applied to passengers, where vital information or policy changes can be transmitted through in-app alerts.
Consumer frustration can be reduced if a rate card is made available in the app. Putting up the fare calculator in an uber-like app would mean higher satisfaction and better reviews of your app on the app store. It also is a great way to help the passengers consider the fees for which the fare calculator will help to gauge the payment before taking up the ride to negate all possible misunderstandings and disruption between passengers and drivers.
Get numbers, analyse them every month or day, and thereby improve your business to monitor how your taxi app business works. With details from well-presented reports on every aspect of your company, you can see where you need improvement and where it is doing well. Integrating an analytics system would help to track daily requests, reservation sources, issued versus missing requests to help streamline your taxi app booking system. Ensure taking only data-backed decisions by leveraging the right data analytics system for your taxi app.
8. Enabling co-passengers with real-time ride-sharing
Allowing the ride-sharing functionality in your Uber-clone app is a sure way to win the users' trust. The idea is to let someone else keep an eye on the driver's route and let everyone know whether or not the passenger has arrived safely at home. It also helps when you're new to a particular town and don't see the road. Sharing the details will also help you gain an understanding of whether or not the driver's route is right, and also sharing the ride details would mean informing friends and family of the rider's safety.
What if more than one person is on a ride and is having different places as drop-offs? Enable the user to pick various drop-off points on your application to facilitate their driving. When users book a trip, make sure they can add several stops along the path that the driver will take while allowing users to add the same upon reaching the destination as well.
Custom input in terms of quantified ratings gives us a must to gauge their ride experience. Therefore, a successful uber-like app will have the review mechanism in place that rates the driver, car, route, and even the driver's behaviour. Your app needs to be tested and checked to help passengers get honest ratings on your taxi app services. This leads to improved operations and also to a better understanding of the business loopholes and weak areas.
Make sure you let users save the history of their trip and put it on profile. Simultaneously, travel history will also be included in the driver app. This helps both to check the details of the trip when necessary. The driver can track their previous income with the history of the journey. They can also use this taxi app feature to track the travel they perform and utilizing it as a guide in case of a discrepancy between payment and number of trips.
If users want to pick the same destinations in the future, they can save their goals instead of typing the same destination again and again. This allows booking the taxi app and planning the journeys quite rapidly. Cumulating this can significantly enhance the rider's overall booking experience with the app.
For all those looking to build a successful taxi booking app can blend all the above-mentioned key taxi app features that are successfully incorporated in the Uber app. Moreover, there's an array of other substantial functions that you could implement for adding value to the app. Remember, building an uber-like app is not accessible if you do not have a roadmap, to begin with.
Therefore, hiring experienced taxi app developers like Intelivita could make a ton of difference in helping you break market silos reaching your audience. Make sure to discuss the project scope and required functionality to ensure getting the best out of our app development team.