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CASE STUDY
FabQuote
A digital marketplace connecting homeowners with trusted tradespeople for everyday jobs, specialist work and home improvements.
PROJECT OVERVIEW
FabQuote is a digital marketplace connecting homeowners with trusted tradespeople for everyday jobs, specialist work and home improvements.
Customer App
Tradesman App
Website
Admin Panel
Customer App
Tradesman App
Website
Admin Panel
Turning a fragmented home services search into a more connected marketplace experience
FabQuote needed to bring homeowners and tradespeople into one clear marketplace, making it easier to post work, discover relevant opportunities and manage the journey from initial enquiry to contractor selection.
The challenge
Making it easier for homeowners to find suitable tradespeople for different types of work.
Helping tradespeople quickly identify relevant job opportunities.
Helping homeowners assess contractors before choosing who to work with.
Creating a simple and transparent bidding process.
Keeping homeowners and tradespeople connected throughout the job journey.
Managing a credit-based model for contractor activity.
Maintaining trust and quality across marketplace activity.
Helping contractors build credibility through their previous work.
How we built the solution
Built a structured job-posting journey where homeowners can define the task, trade, job type, location and supporting documents.
Created a job discovery experience where contractors can browse opportunities based on their work type and location, then review detailed requirements before bidding.
Added contractor profiles, DBS verification and supporting document workflows to give homeowners clearer visibility into contractor credentials.
Designed a guided bidding journey with clear job details, customer information and credit requirements before contractors submit a bid.
Added direct in-app chat so both parties can discuss requirements, availability and job details without leaving the platform.
Introduced credit packs, balance tracking and credit history, allowing contractors to manage and use credits across key marketplace activities.
Added reporting tools for posts and messages, supported by administrative controls for reviewing reported content and taking appropriate action.
Added customer ratings, reviews and retained reviews so contractors can showcase positive feedback and strengthen their professional profile.
CUSTOMER APP
Find. Connect. Get the job done.
The Customer App lets homeowners post work, review bids and contractor information, communicate with tradespeople and manage job activity.
View Job Activity
Homeowners can manage their posted jobs and track status updates as contractors respond.
TRADESMAN APP
Quote. Chat. Get Hired.
The tradesman experience helps contractors discover relevant opportunities, submit bids, communicate with customers and manage their professional profile.
Discover Available Jobs
Contractors can browse relevant jobs and review key information such as location, trade and work requirements.
ADMIN PANEL
Control. Monitor. Manage.
The Admin Panel gives the FabQuote team one place to manage homeowners, tradespeople, verification, credits, reported content, marketplace categories and advertising.
WEB APP
A connected web experience
A dedicated web experience extends FabQuote’s core marketplace and credit-based journeys beyond the mobile applications.
Technology stack
React Native
React.js
Node.js
MongoDB
Stripe
The outcome
FabQuote brings homeowners and tradespeople together through a structured marketplace designed to simplify finding work and getting jobs completed.
- Homeowners can post jobs and connect with suitable tradespeople
- Tradespeople can discover relevant work and submit bids
- Customers and contractors can communicate directly throughout the job journey
- Contractors can build credibility through profiles, credentials and customer reviews
- Users can manage their marketplace activity from dedicated mobile experiences
- Administrators can oversee users, verification, content, credits and advertising from one place
- The platform provides a scalable foundation for continued marketplace growth
Turn your product idea into a clear plan
Tell us about your idea, existing product or next phase. We'll review your goals, users and essential features, then outline a practical scope, delivery approach, timeline and expected cost with no obligation to proceed.