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CASE STUDY
VerriPro
A healthcare marketplace connecting patients with verified professionals for home care, flexible bookings and ongoing support.
PROJECT OVERVIEW
VerriPro makes it easier for patients to find verified healthcare professionals, arrange home care and manage appointments through dedicated mobile experiences.
Customer App
Provider App
Admin Panel
UI/UX Design
Customer App
Provider App
Admin Panel
UI/UX Design
Making home healthcare easier to trust, book and manage
VerriPro had to solve more than appointment scheduling: patients needed to choose suitable professionals, arrange care at home and stay informed, while providers and administrators needed tools to manage bookings and service delivery.
The challenge
Choosing a healthcare professional involves more than proximity. Patients may have different requirements around profession, experience, language, gender, ratings, price and location.
Healthcare providers need to establish their credentials before offering services. VerriPro therefore required onboarding to capture professional qualifications, compliance information and supporting documentation.
Care is not always a single appointment. Patients may need a professional once or require the same service on a recurring schedule.
A home visit creates uncertainty between booking and arrival. Patients need to know where their provider is and when they are likely to arrive.
Managing home healthcare extends beyond scheduling an appointment. Agreements, invoices, cancellations, reviews and disputes also need to be handled as part of each booking.
Patients, providers and platform administrators have different responsibilities, requiring access to information and actions relevant to each role.
How we built the solution
Built healthcare-specific search and filters that let patients narrow professionals by profession, location, gender, language, ratings and price.
Built a structured provider onboarding and verification process covering qualifications, compliance documents, professional information and supporting references before providers can offer services.
Supported both one-time and recurring bookings, allowing patients to select dates, times, care duration and repeat schedules while providers manage their availability.
Added live provider tracking and location-based navigation, giving patients visibility into the provider's journey while enabling providers to navigate to the service location.
Extended booking management beyond scheduling, with digital service agreements, invoices, booking history, reviews, cancellation workflows and dispute handling.
Created dedicated experiences for each participant — customer and provider mobile apps for day-to-day activity, supported by a web-based admin platform for verification, bookings, disputes, refunds and financial management.
CUSTOMER APP
Discover. Book. Stay Informed.
The customer app helps patients find suitable healthcare professionals, arrange home healthcare and stay informed throughout the booking journey.
Discover Healthcare Professionals
Patients can search and filter available professionals by profession, location, gender, language, ratings and price to find a suitable match.
Provider APP
Get Verified. Manage Care. Handle Bookings.
Healthcare professionals can complete their verification, manage services and bookings, communicate with customers, and handle their day-to-day activity through a dedicated mobile app.
Manage Service Requests
Providers can review incoming booking requests and choose whether to accept or decline them based on the request details and their availability.
ADMIN PANEL
Control. Monitor. Resolve.
The admin platform enables the VerriPro team to manage users and providers, oversee bookings, resolve disputes and handle refunds and financial operations.
Technology stack
Flutter
Next.js
Node.js
MySQL
Stripe
Google Maps
Linode
The outcome
VerriPro provides a structured digital marketplace for arranging and managing professional home healthcare services.
- Patients can compare healthcare professionals using information relevant to their care requirements.
- One-time and recurring appointments can be arranged without relying on separate booking processes
- Patients can remain informed during home visits through live location tracking and in-app communication.
- Healthcare professionals can manage their credentials, availability, requests, bookings and service-related activity.
- Admins can review providers, oversee bookings, handle disputes and manage refunds and financial operations.
- The platform provides separate experiences for patients, healthcare professionals and administrators while supporting the full booking lifecycle.
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